Free shipping

  • Netherlands: Spend €40 or more
  • EU & UK: Spend €60 or more
  • Middle East, Albania: Spend €80 or more
  • USA & Canada: Spend €100 or more

IMPORTANT FOR CUSTOMERS OUTSIDE OF THE EU
Many countries outside of the EU will charge import fees on any goods from the EU. This means you might have to pay extra on top of your purchase price before your package is released by customs. Please be aware of this before you order!

Will you ship to my country?
If we are not yet shipping to your country, please contact us at support@primalglowcosmetics.com and we will look into the possibilities!

Processing time

We will process and send your order within 48 hours of your purchase, unless otherwise notified (check the announcement banner on top of the website).

If it takes longer than this, please contact us at support@primalglowcosmetics.com.

Expected shipping time

  • Netherlands: 1-2 working days
  • France, Belgium, Germany, Luxembourg: Within 5 working days
  • Other countries: 5-15 working days

We unfortunately cannot guarantee the shipping times, these are indications.

Tracking your order

Every order will have a tracking code. You should receive this tracking code by email as soon as the package is handed to the shipping company. Clicking this tracking code will send you to a webpage where you can track your order. Alternatively, click Track Your Order in the top menu on this website, and track your order there.

Frequently Asked Questions

It says my package has been delivered, but I received nothing?

Unfortunately, as soon as we give the package away to shipping, we do not have exact oversight on where the package is and what happened to it. Sometimes mistakes are made by shipping companies.

Please contact us right away so we can start an investigation with the shipping company to find out what happened.

In case your package got lost, you can receive a full refund or a new package for free.

I still have not received my package, what is happening?

Please contact us right away so we can start an investigation with the shipping company. We will try to get to the bottom of it and keep you informed!

In some cases, the package is being held by customs for a long time.

In other cases, the package has been delivered to a nearby pickup point - it is worth contacting these locations to find out if your package is there.

If your package got lost, you can receive a full refund or a new package for free.