Frequently Asked Questions
We answer all your questions honestly and transparently, because that's what we believe in at Primal Glow Cosmetics.
Tallow is purified beef fat that is slowly heated and filtered into a soft, creamy base—an ingredient that has been used for centuries in soap and skincare. Primal Glow uses organic, grass-fed tallow from Europe, because the origin and diet of the animal greatly determine how beneficial the fat is for the skin. Tallow naturally contains fatty acids such as oleic acid, palmitic acid, and stearic acid, which overlap with the fats already present in our skin.
Yes. Primal Glow handcrafts products using grass-fed organic tallow, plant-based oils, butters, waxes, and essential oils, free from synthetic chemicals. Organic ingredients are used wherever possible, and products are packaged in glass or metal instead of plastic.
Many cosmetics use long ingredient lists, synthetic fragrances, plastic packaging, and industrial fillers. Primal Glow consciously chooses recognizable, natural ingredients and plastic-free packaging — with the principle of fewer unnecessary synthetic substances on the skin and less burden on nature.
Effective doesn't have to mean synthetic or complicated. Ingredients like tallow, vegetable oils, butters, and waxes are not chosen because they sound nice, but because they have a clear function in the product's efficacy, texture, or user experience.
Yes, the products are packaged in glass or metal instead of plastic, to avoid plastic waste and exposure to substances from plastic packaging.
For every order over €50, Primal Glow plants a tree and removes 5 plastic bottles from nature.
Yes, for orders over €50, shipping is free within the Netherlands and Belgium.
Every order comes with a tracking code. As soon as the package has been handed over to the shipping partner, you will receive this code by email. Clicking on the tracking code will take you to a page where you can track the status of your order.
After your purchase, you can request a return, exchange, or refund. Ideally, products should be returned in the condition in which you received them, but even used products will be reimbursed if they are not to your liking, do not meet your expectations, or cause discomfort.
Please contact support@primalglowcosmetics.com using the email address you used to place your order. Once approved, you will receive a free return label with instructions. Refunds will be processed to the original payment method within 10 business days.
Yes, Primal Glow offers the option to subscribe, so your favorite products are automatically reordered.
You can pay with American Express, Apple Pay, Bancontact, BLIK, Google Pay, iDEAL, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, Union Pay, USDC, and Visa.