Frequently Asked Questions
Product Questions
Do your products contain perfume?
What is traditionally known as perfume in the cosmetic industry is a secret recipe of ingredients that can contain harmful chemicals such as phtalates.
Cosmetic companies are not required to disclose the ingredients of their perfume, which is why it's often listed as “fragrance” or something similar on the ingredient list.
We don't use such perfume or fragrances. We only use 100% natural essential oils to give a scent to our products. This means no hidden ingredients or harmful synthetic chemicals, and a 100% natural product.
What does the unscented product smell like?
Since we use the raw ingredients in their most unprocessed form, the unscented products will smell mildly like these ingredients, such as tallow or shea butter.
We choose purposefully not to deodorize these raw fats, as this requires extra processing, which may impact the nutrients and active substances present in the fat.
The smell is mild, and most of our customers are fine with it, or even enjoy it.
If you, for some reason, do not enjoy the smell after you purchased, make use of our lifetime guarantee!
How long do these products last?
Once opened, our moisturizers, sun balm and lip balm products last for about 6 months. Unopened, this could be up to 2 years.
The bath salt and tooth powder can last for 2 years, even after opening.
The soap can last for 2 years, but once used, it is better to use it after that until it is finished.
The mouthwash is best used within 2 months. As a water-based product without preservatives, it is most susceptible to spoilage.
Storing the product airtight, and in a cool and dark place can extend its shelf life.
Exposure to heat, light, and oxygen, can speed up the degradation process.
The products are always at their best when fresh.
Are the products suitable for children or baby's?
MOISTURIZER / LIP BALM / SOAP / SUNBALM
The skin of children and especially babies is extra sensitive.
For this reason, we would advise using the unscented version of these products for babies and children, as the essential oils, even in the safe and low concentrations we use, can sometimes be an issue for very sensitive skin.
No matter if you have the scented or unscented moisturizer. We would advise starting with a minimal amount on a small bit of skin to start, just to see how the skin reacts, before proceeding to cover larger parts of skin.
Previous customers have used the moisturizer, sun balm, lip balm, and soap for their young children with great results and no issues, but care is always advised.
TOOTHBRUSH
The toothbrush is an adult toothbrush, which may be difficult to handle for children, depending on their age.
Toothbrushes for children are something we are working and aim to release at some point in the future.
TOOTHPOWDER
All ingredients of the toothpowder are safe for use by children as well.
MOUTHWASH
The mouthwash is safe to use by children, but be advised that the mint and resulting cooling sensation in the mouth can be very strong.
Shipping & Refund Policy
Can I get a refund or return the items?
Yes! We work with a lifetime money-back guarantee.
If you don't like the product, something is broken, the package is incomplete, or you dislike something else about it for any reason, please contact us right away.
We will grant refunds, returns, and exchanges to ensure your happiness and satisfaction.
Just fill in the contact form, or send an email to support@primalgowcosmetics.com, and explain the situation.
For more information, check the Refund Policy.
Where can I find more information on shipping?
Please check our Shipping Policy page!
Here you'll find information on when you get free shipping, where we ship to, how long it will take to deliver the package, and more.
What are your contact details?
You can always reach us for anything at support@primalglowcosmetics.com, and we aim to get back to you within 48 hours.
The company address is:
Jan Campertlaan 77
2624 PA, Delft
the Netherlands
It is not open for visit, but can be used to send or return packages to.
The company is registered at the Dutch Chamber of Commerce under:
TIME TO BE BETTER
Registration No.: 88191923
Other questions
Where are Primal Glow Cosmetics products made?
All Primal Glow Cosmetics products are handmade in the Netherlands.
Can I buy Primal Glow products at a physical location?
At this moment in time, you can only buy Primal Glow products from the website.
We are planning to collaborate with local shops to get our products on sale and display there, when that time comes we will announce it and make it clear on the website.
Can I become an affiliate of Primal Glow or be sponsored by the brand?
Yes! We have an affiliate program, and are open to collaborations of any kind, please contact us at wouter@primalglowcosmetics.com for the details.